4 Simple Phrases That Instantly Earn People's Trust
Your team is more likely to thrive if you can make them feel that
you are trustworthy.
Project Aristotle is a
recent Google study that was undertaken
to understand why certain teams in their workplace thrived while others seemed
to struggle. After studying hundreds of Google's teams and analyzing years of
data, the researchers behind Project Aristotle discovered that
"psychological safety" is the secret to building and maintaining
successful teams.
Amy Edmondson, a Harvard
Business School professor, describes psychological safety in
her definitive 1999 study as "a team climate characterized by
interpersonal trust and mutual respect in which people are comfortable being
themselves."
The Google study solidifies what we already know: that people
need a sense of security to do well at work. Honesty, transparency, and an
overall atmosphere of mutual respect are imperative when building a
psychological safety net for your team.
But first, you must earn -- and keep -- their trust.
Building trust will allow you to develop meaningful
relationships and cultivate an unspoken mutual understanding; your team can
count on you to do what you say and say what you mean. In turn, they will do
the same for you. This sense of security, precipitated by you, means that your
employees' self-esteem is upheld. A safe haven of trust allows them to speak
freely and think more creatively, without feeling rejected or embarrassed.
You have the ability to
make a significant impact if you engender the trust of your employees. Make it
a priority to inject some positivity into each
workday. Be aware that your words have the power to sway the opinions and
actions of others. If you treat your team
members with respect and understanding, interpersonal
trust and a sense of security will follow.
Here are some phrases that will instill trust
and confidence within your team.
1. "What can I do to
help?"
When you are truly committed to helping others, it creates a
ripple effect. Your team will have more passion to work with you and for you if
they believe you have their back. Simply saying, "I know that this project
is important to you. How can I help?" can move mountains. Be sure to
follow through on your promise to assist.
2. "I trust your decision."
If your employees feel you trust them to do the right thing, it
will boost morale and productivity. Remember, to be trusted, first you must
trust.
3. "What can I do
differently?"
Serve those you're leading, not the other way around. Let people
know that their opinions count. Part of your job as a leader is to remove the
barriers to success by observing what might be standing in the way of your
employees achieving their goals. Determine how you can facilitate their
progress without eliminating accountability.
4. "What do you
think is our best course of action?"
Ask questions versus handing out orders. Considerable insight
can be gleaned by asking for someone's opinion. This approach will win the
hearts of your team members, as you'll be viewed as a leader who values the
perspectives of others and cares enough to ask for feedback.
Have faith in the process. Trust the people you lead. Say
"thank you" more often, admit when you are wrong, and be open to new
ideas. When you strive to develop more meaningful relationships with your
associates, you'll experience a deeper and more fruitful form of success -- one
that cannot be measured by profit.
BY SUSAN
STEINBRECHER
http://www.inc.com/susan-steinbrecher/4-phrases-that-immediately-earn-people-s-trust.html?cid=em01014week12a
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