10 Magic
Phrases You Need to Say Often to Increase Trust
It could be as
simple as "that was my fault."
Lets face it, we are responsible for what
comes out of our mouths. And while people are 100 percent
responsible for how they react to our words, choosing our words wisely will impact relationships. It starts with
the speaker.
So what can
you say consistently as a person of integrity that will cause others to gravitate toward you, and eventually
say, "This is someone I can trust"?
You can start with these phrases:
"How did you think that went?"
A question all great mentor-coaches in
influential roles ask. Reserve your judgment to avoid defensiveness and use
this question to let someone else gauge her success by her own standards. This
puts the other person at ease, and she is free to decide how successful the
task, presentation, performance, or meeting was, and what she wants to talk
about in relation to the question.
"That was my fault."
Put your ego
aside because admitting to being human and making mistakes actually increases
trust. Dr. Paul Zak, author of Trust
Factor: The Science of Creating High Performance Companies says, "People who are imperfect are more attractive to us. We like
them more than people who seem too perfect."
"Would you mind giving me a hand?"
This is especially tactful after you've
admitted a short-coming, an oversight, or that you've royally messed up. Asking
for help extends your honesty and your humble disposition makes you more
trustworthy to the other person.
"Can I get your advice on this?"
Dr. Wood
Brooks, author of a study
linking people that ask for advice to being perceived as more competent says: "In our research, we find that people are hesitant to
ask for advice because they are afraid they will appear incompetent." She
says that this is misplaced fear. The reality is that "people view those
who seek their advice as more competent than those who do not seek their
advice."
"I trust your judgment."
Trust is a
two-way street. By extending it as a gift to others, they'll be more inclined
to return the favor and trust you back. This gives workplaces clear competitive
advantage and brings teams closer together to produce excellent, cohesive work.Darlene Price, president of Well Said, Inc. and author of Well
Said! Presentations and Conversations That Get Results, says "avoid the 'Do It Yourself' attitude; find ways to rely on
others in the workplace. Show that you value and celebrate their input and give
them opportunities to earn your trust."
"I couldn't have done it without
you."
This is quite possibly the highest form of
saying "thank you." By acknowledging someone else's effort for going
above and beyond, especially if it makes you look good, put that person on the
pedestal he or she deserves! When reinforced as a cultural trait, this simple
act of encouragement is mental booster that will send ripples of trust across
the organization.
"Here's what this means for you..."
People want to know where they stand, they
want to feel safe, and certainly be ensured that you (especially a boss) have
their best interests in mind. If you're selling an idea, getting buy-in to a
challenging vision, or requesting money for a project, communicate clearly to
your audience the benefits--short and long-term.
"I'm all ears."
This will instantly send a message to the
listener that you're open to dialog and are genuinely interested in what they
have to say. Just make sure your body language matches so you are truly giving
the other person your undivided attention with no distractions. Add some
flattery, acknowledge them for their ideas or suggestions, and you may just
spark a productive exchange.
"What can I do to help?"
This phrase can move mountains when deadlines
are due, stress is high, and desperation is setting in. Servant leaders that
demonstrate action through this question by genuinely helping their employees
and having their backs will create a ripple effect.
"What can I do differently?"
Employees with
a growth mindset will and should use this phrase often as they
learn new things. It demonstrates to their bosses that they're open to
suggestions, and are eager to see something from another angle to accelerate
their development. And as managers, they should allow their employees the
freedom to express their opinions and validate those that add value. It may be
that you, the manager, are the one that may benefit from an employee's
expertise to help you see something different.
BY MARCEL SCHWANTES
http://www.inc.com/marcel-schwantes/10-magic-phrases-you-need-to-say-often-to-increase-trust.html?cid=nl029week42day20A
No comments:
Post a Comment