BOOK SUMMARY (18)
Taking People With You
·
Summary written by: Jill Donahue
“This is a book
that will help you become not just a better leader, but also a better person,
by making you more self-aware and showing you how to build up the people around
you.” Taking
People With You, page 4
Have you ever wished you could be a fly on
the wall to find out how successful organizations train their top talent? Wouldn’t
it be great to hear the CEO teaching his most prized lessons?
David Novak is the chairman and CEO of Yum!
Brands, Inc., which operates in more than 117 countries and employs 1.4 million
people. Haven’t heard of them? Bet you have purchased something from them! They
are the world’s largest restaurant company and own the brands of KFC, Pizza Hut,
and Taco Bell. They have experienced extraordinary success including 13 percent
growth for each of the last nine years.
Novak spends several weeks a year teaching
his leadership program to thousands of managers. He believes there is no skill
more important in business than learning how to “take people with you” as he
calls it, or influence others. And now, you can benefit from his teaching too.
He has packaged his program into a great book called Taking People With You and on top of that, is donating all author
proceeds to the United Nations World Food Programme.
Golden Egg
Celebrate!
“A recent study of soccer players, for example, found
that the team that celebrated goals with the most enthusiasm typically won the
game.”
Taking
People With You, page 203
Throughout the book, you get a sense for what
it’s like to work for Novak. You would be recognized, affirmed, awarded, and
trusted. He says he is best known within his organization for casting a shadow
of recognition and positive energy.
He warns us not to wait for the wins or until
your cross the finish line. If
you just drill people about performance without pausing to celebrate the small
victories, you will wear them out.
He cautions us to be careful when celebrating
victories so that you are measuring the right thing. For example, it’s not the
number of sales calls that are as important as the degree to which the customer
was influenced in the sales call. It’s not achieving expectations that deserves
celebration but achieving measurable, tangible results.
He assures us that recognition and awards
don’t have to be expensive. He shows us that the celebrations don’t have to be
a trip to Hawaii. When he started giving out awards he decided they should be
more memorable than the typical plaque or pen so he gave out floppy rubber
chickens. Each leader followed suit and took the time to personalize awards so
the recognition was more meaningful and fun.
And the celebration needs to be at the basic
level of showing appreciation. He says that to truly motivate people, you need
a positive work environment where all members know they count and feel
appreciated and respected.
GEM #1
Always
Be Learning
“… when people ask me what I look for when hiring
someone, an avid learner tops the list.” Taking
People With You, page 55
If I were to ask you if you wanted to grow
and be your best self you would undoubtedly say “Of course”. Novak suggests the
best way for you to do that is to always be learning. He believes that being an avid
learner is the single biggest thing that separates a good leader from a great
one.
Have you ever noticed that when you are
around someone who loves to learn you feel inspired by his or her passion and
curiosity? This person can energize a team and bring new ideas. Look around you
– is it true that the best in your industry are always learning, always raising
their game, always in a high performance mindset where they are open to
learning how to get better and reach the top?
While Novak admits there are many people out
there smarter than him, he attributes much of his success to prioritizing
knowledge and ideas over ownership and ego. As an added tip he suggests that
just by telling people you would like to learn from them, you can open doors.
He created a culture of commitment to always
be learning at YUM!. As a leader, he suggests you need to seek out
opportunities for both yourself and your team to expand your knowledge about
your business.
GEM #2
Believe
in People
“I also believe deep down in my bones that all people,
when given a choice, have an inherent desire to do the right thing, to
contribute, and to make a positive difference through the work that they
do.”
Taking
People With You, page 64
Novak says he is absolutely convinced that it
is crucial to have this mindset in order to get the most from your team. He
sees his role as a leader to unleash each person’s potential. And by firmly
believing they want to do the right thing, he inspires them to do just that.
How do you see people? Which quote resonates
with you more?
A) “Give people an
inch, and they’ll take a mile.”
or
B) “Believe in people, and they’ll believe in
you in return.”
When you put faith and believe in people good
things happen. They:
·
do things even they didn’t know they could do
·
become more invested in their work
·
rise to the occasion
So, go to work everyday trusting that people
want to contribute. Have
you ever trusted someone who doesn’t trust you? Show people you trust them.
After all, 99.9 percent of them want to do good and try hard. Don’t go looking
for the 0.1 percent who want to mess things up. It starts with you – give the
trust and you will receive it.
If you want to “take people with you”, where do you begin?
If you want to “take people with you”, where do you begin?
Before Novak embarked on teaching leadership,
he looked long and hard in the mirror to determine exactly what was key to
taking people with him. He investigated how he was able to get people on the
same page and marching to the same drum. He concluded that getting inside the
head of those you need is the starting place to take them with you.
You can never make big things happen unless
you know how to take people with you. And maybe your first step should be to
read Novak’s book!
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