EMAIL SPECIAL ............................YOU'RE ENDING YOUR EMAILS WRONG

YOU'RE ENDING YOUR EMAILS WRONG





It's time to stop using “best.“ The most succinct of e-mail signoffs, it seems harmless enough, appropriate for anyone with whom you might communicate. Best is safe, inoffensive. It's also become completely and unnecessarily ubiquitous. That development is relatively recent: A University of Pennsylvania study from 2003 found that, out of hundreds of emailers, only 5% opted to close with best. It came in behind “thank you“ and “regards“. But a quick search through your work account will quickly clear up two things: 1) No one says regards anymore; 2) everyone says best.

When e-mail first entered the office in the '90s, most users wanted to abandon the formalities of letter writing. “There was no salutation and no closing,“ says Barbara Pachter, a business etiquette coach. “It was like memo.“ But as emails started to function (and look) more like letters, people reverted to formal, familiar behaviour. Now, “there is a whole hierarchy of closings,“ Pachter says. So how do you choose? “Yours“ sounds too Hallmark. “Warmest regards“ is too effusive.“Thanks“ is fine, but it's often used when there's no gratitude necessary. “Sincerely“ is just fake -how sincere do you really feel about sending along those attached files?
“Cheers“ is elitist. The problem with best is that it doesn't signal anything at all.

“Best is benign,“ says Judith Kallos, an e mail etiquette consultant. “It works when you apparently don' t know what else to use.“ Others have called it charmless, impernal, or abrupt. “ A few years ago, best seemed kind of uncaring -like turning your shoulder to the person without thinking,“ says Liz Danzico, creative director, who occasionally blogs about e-mail communication.“Now, it's like a virus.“ So it's mutated: “All my best,“ “all best,“ “very best,“ and so on.

So if not best, then what? Nothing. Don't sign off at all. With the rise of office chatting software, email has begun functioning more like instant messaging anyway.“Texting has made e-mail even more informal than it is,“ Pachter says. In conversations with people we know, complimentary closings have started to disappear. Tacking a best onto the end of an e-mail can read as archaic, like a mom-style voice mail. Signoffs interrupt the flow of a conversation, anyway , and that's what e-mail is. “When you put the closing, it feels disingenuous or self-conscious each time,“ Danzico argues. “It's not reflective of the normal way we have conversation.“ She ends all her e-mails, including professional ones, with the period on the last sentence -no signoff, no name, just a blank white screen.

Rebecca Greenfield

BLOOMBERG