BOOK SUMMARY 198 Adversperience
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Summary written by: Ryan Long
"Adversperience is the convergence of advertising
and experiential marketing—it is live, participatory advertising."
- Adversperience, page 5
In Adversperience,
Nicole Gallucci coins the term “adversperience”. She spends the book selling
the reader on changing their views of advertising and branding to include
promotional, experiential campaigns that live on beyond the event. She
encourages post-event communication with consumers to develop long lasting
brand loyalty. Gallucci explains what she means by “adversperience” and gives
guidelines to putting a campaign together. She shares her thoughts on how media
is changing, the noise that advertising must break through to reach the
consumer, word of mouth advertising, research, and ROI. While it was a good
skeletal structure, I did find myself asking, “How?” and wishing for more
examples of good “adversperiences” that Gallucci’s team has put together.
The Golden Egg
Dialogue and ROI
"[ROI]
is something that traditional advertising cannot ensure. With an Adverperience
we can keep talking with the consumer…we can further connect to them…And
Adversperience is continuous. It is alive."- Adversperience, page 98
The
point of creating an “adversperience” is to touch the senses and emotions of
the consumer or the potential consumer. Gallucci reminds us over and over that
the best experiences are multi-sensory. They tell the story of the brand or
product while making “eye-contact with the consumer”. Partly due to the
face-to-face interaction, Gallucci feels it is easier to see ROI from
“adversperiences” than from traditional mass media marketing. You have the
customer engaged in dialogue during the “adversperience” event so you can not
only tell them what you are there to tell them, but you can read their
reactions, ask additional questions, and encourage them to continue the
conversation with you and others after they walk away from the event. Marketers
should constantly collect information to build the product, brand, or
experience.
Included
in Gallucci’s seven “I’s” of ROI are Investment, Imagination, Innovation,
Intensity, and Impact. Some are measurable and some are not, but human
interaction and behavior are hard to measure on a quantifiable scale. She gives
a five part outline for defining the ways that you can measure the ROI of your
campaign.
Gem #1
Ride the Razor
"We
created a ‘mechanical razor’—think mechanical bull but custom built to be a
razor. Consumers were given the opportunity to ‘ride the razor’. Sounds goofy
and/or painful but it worked."- Adversperience, page 82
Ride a
razor!? Gallucci’s team made a giant razor that functioned like a mechanical
bucking bull. They set it up at festivals and events to draw people in, to both
ride and watch. Then they could give their pitch about a new line of disposable
razors for their client. What a great concept to get young men to remember a
disposable razor! Gallucci gives very few examples of her “adversperiences” in
the book but this is truly a gem! I didn’t even experience it but just
imagining it is unforgettable for spectators as well as participants. It’s this
sort of innovative and imaginative thinking that Gallucci wants marketers to
tap into for their clients, and for clients to let their marketers run with!
For
the innovative thinking side of my brain to kick in, I need imaginative
examples like this to kick-start my thinking. I’m currently working on a new
social media campaign for work and “ride the razor” is an idea that I’ll keep
on my white board as inspiration for thinking really big and way outside the
box.
Gem #2
The more we change, the more we stay the same
"I
think that while the means by which we engage with brands will change, how we
absorb and engage will not."- Adversperience, page 160
While
social media, online shopping, and internet marketing have taken over the
consumer and advertising space from radio, print, and in some ways TV, Gallucci
reminds us that human interaction is still important. Ultimately, emotions
still drive consumers to choose their purchases and brand loyalties, even if
the medium by which information is given to us or even the point of sale is
changing. Gallucci’s “adversperience” encourages as much human interaction as
marketers can create in person, after the sale (typically online in some way),
and through word of mouth sharing by the consumers themselves.
It’s
easy to get caught up in how fast technology moves and the new ways that
marketers can reach their audience. The airwaves are also muddied with many
more advertisements than ever before. This was a great reminder that no matter
what creative ideas or technology you explore to get your message out to your
constituents, it’s always going to be about the human on the other end of the
transaction that has the purchasing power.
In
Nicole Gallucci’s first book, she gives us a lot of great reminders about where
advertising has been and how it’s growing and changing. I’m a bit of a novice
when it comes to advertising so there were some good tidbits. Notably, she uses
a Wizard of Oz theme and very often talks to the reader as if
she’s on stage giving a presentation. I was hoping for more examples from her
of what were good “adversperience” campaigns. Since there were just a few from
her, check out the book and then leave YOUR ideas for “adversperiences” in the
comments below!
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