BOOK SUMMARY 11 Around the Corporate Campfire
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Summary written by: Dianne Coppola
"The stories you tell about your past shape your
future."
- Around the Corporate Campfire, page 16
What
do salmon fillets, a waffle iron, three cans of beans, and a Lear jet all have
in common? They all come from real life corporate stories told to employees to
reinforce core company values and help them remember to act in alignment with
those values.
Evelyn
Clark profiles 15 highly successful companies that have embraced storytelling
as a way to teach their employees about what is important while boosting their
bottom line. As Clark states in her introduction to the book, “To
understand and appreciate what their organization stands for, workers need to
hear about its people, its values, and its history. So smart leaders tell
stories.” And like all good storytellers, Clark lets the characters in
her stories take centre stage so we hear directly from CEOs and managers at
companies like Nike, Costco, Southwest Airlines, 3M, Eastman Kodak and FedEX as
they share their favorite stories and how those stories help engage employees
and customers alike.
The
stories are as varied as the companies that are profiled and Clark masterfully
weaves instructional context around them all without overpowering the stories
themselves. Whether you are reading this book simply to be entertained or want
to learn how you can use stories in your business, you will love what this book
has to offer.
The Golden Egg
Leave a Legacy
"In
my office I have a rocking chair to remind me that when I’m retired and sitting
in that chair, and my grandchildren ask me what was important in my life, I
won’t tell them about extra earnings per share… I’ll tell my grandchildren, as
I tell employees, how this work has touched my own life."- Around the Corporate Campfire, page 140
The
idea of leaving a legacy is not new, however it is powerful and beautifully
sums up the main reason why a business should devote some energy to reinforcing
its core values using stories. Medtronic is a medical technology and services
company that was established in 1949 with a mission to “alleviate pain, restore
health, and extend life.” Art Collins was the Chairman and CEO in 2004, and the
man with the rocking chair in his office. Like his predecessors, Collins
believed in the company’s mission and knew what stories people needed to be
told. It should come as no surprise then to learn that the stories shared at
Medtronic focus on the impact the company’s devices and technology have on the
lives of the people who use them every day.
Do
your employees know what legacy your company wants to bequeath to its
customers? Do you regularly hear (and tell) stories that demonstrate your
corporate mission and values in action? What about you personally? Have you
thought about the legacy you want to leave future generations? Are you sharing
those stories with your family, friends and colleagues? If not, you might
want to buy a rocking chair and spend some time crafting a few good stories
that will let everyone around you know what’s important to you.
Gem #1
Shoot. Move. Communicate.
"A
young Marine lieutenant told him the secret behind every good troop leader: 'Just
remember three things: Shoot. Move. Communicate.'"- Around the Corporate Campfire, page 113
Fred
Smith, was a Marine rifle platoon leader and company commander in Vietnam
before he established FedEx, and told a Harvard Business Review roundtable that
‘Shoot. Move. Communicate.’ was the best leadership advice he ever got in his
life. At FedEx, it means be decisive. Pick a target and go for it. Don’t be a
sitting duck – stay agile. Treat your employees like allies not like the enemy
by giving them the information they need to achieve the objectives you set for
them.
I love
the simplicity of these directives and agree whole heartedly with the FedEx CEO
– it’s pretty solid leadership advice. Personally, I need to shoot and move a
bit more to grow my business. It’s easy to stay too focused on one target and
forget to keep moving forward. And, I need to communicate more frequently with
my network (my allies) so they know what I’m up to and I know what they are
working towards so we can help one another achieve our objectives.
What
about you? Can you apply the shoot-move-communicate directive in your work or
personal life? Who are your allies? Which command do you need to focus on more?
Which one is your strong suit?
Gem #2
Be Like Gumby
"To
be called 'Gumby-like' is the highest compliment for any TCS employee. The
cartoon character epitomizes the flexibility that the company expects its
people to practice."-
Around the Corporate Campfire, page 168
I hope
I’m not dating myself too much with this reference to Gumby (and if you haven’t
heard of Gumby a quick Google search will clue you in). In short, a green clay
animation figure that can bend any which way without breaking. If memory serves
me well, Gumby was also a problem-solver who demonstrated great perseverance
when confronted with challenges (typically brought about by the Blockheads…but
I digress). Be like Gumby is a reminder to me to embrace the
inevitable challenges that I will face personally and professionally with
perseverance and a flexible mindset.
The
Container Store (TCS) reminds their employees about this approach both
literally and figuratively. Images of Gumby “can be seen on the sales floor,
in offices, on shelves and in many other places around the
company.” They even have a conference room that bears Gumby’s
name (and yes, it is designed to easily be reconfigured to suit small or large
gatherings)! The book doesn’t say, however it wouldn’t surprise me one bit, if
the company had a stock of GumbyThank You cards on hand to
acknowledge those employees who provide exceptional ‘Gumby-like’ service.
Where
might you need to be more Gumby-like? Is there a cartoon or comic book
character or perhaps a super hero that epitomizes a trait or value you’d like
your employees to emulate? Find creative ways that you can reinforce those
traits and values with visual reminders and cues.
This
book was a great reminder that stories are a powerful communication tool that
act like bridges between people and concepts, ideas and actions. Memorable
stories are short and to the point, and usually have a couple of unexpected
twists – like the salmon fillets, the waffle iron, the Lear jet and the three
cans of beans. As Clark points out in her conclusion, “To be effective, a
story must focus on a clear objective; and to achieve the objective, the story
to be shared must be carefully selected, constructed, and delivered.” That
said, any story, told from the heart has the power to convey its message and
impact the listener. Stories get better each time you tell them, and the more
you tell them the more lasting the impact.
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