‘Millennials on Steroids’: Is Your Brand Ready for Generation Z?
It is
a generational rite: complaining about “kids these days” and their habits and
proclivities, grousing about the world they’re growing up in, and romanticizing
generations past who were “perfect in every way.” Parents in the 1960s were
horrified by their children’s risqué Elvis Presley-style dance moves and loud
rock n’ roll (as portrayed in the musical, Bye Bye Birdie). When
the baby boomers grew up, they derided Generation X as the MTV Generation, a
bunch of lazy disaffected slackers. As Gen Xers settle into middle age, they
moan about the millennials (or Generation Y): entitled products of helicopter
parenting and an ‘everybody-gets-a-trophy’ ethos.
And
now here comes Generation Z, the post-millennials loosely defined as those born
between the mid- to late-1990s and 2010. Gen Z, which represents about a
quarter of the U.S. population, is coming of age in the Era of Instagram;
coming of age post-the Great Recession, and coming of age when an African
American president and multiple women running for the title is a political
reality. (This group hasn’t been the source of any generational angst yet, but
give it time.)
Many
Gen Z-ers are still just kids — the oldest members of this demographic are
graduating from college now — but since today’s teenagers are the workers and
consumers of tomorrow, marketers and employers are eager to get a handle on
them. They want to know how this generation differs from others, its values,
how it interacts with brands, and what its members want to spend money on — or
perhaps, more accurately, how the parents of Gen Z-ers are spending money on
their behalf.
It’s
still early days for Gen Z, but already one defining characteristic is abundantly
clear: This generation is WiFi enabled. If the millennials are the “digital
natives” — so named because of their comfort and seemingly innate facility with
digital technology — then this age bracket might be the
‘Internet-in-its-pocket’ generation, according to David Bell, professor of marketing at
Wharton.
“The
big difference between this generation and others is the fact that kids today
carry personalized computers around with them in their pockets all the time,”
he says. “They can exchange information, communicate and share ideas, and
[companies and brands] have 24/7 access to provide them with opportunities to
shop.”
While
the millennials don’t remember a world without computers, Gen Z does not know a
world without constant, immediate and convenient access to the web. Their ease
with digital technology presents both opportunities and challenges for the
companies that want to reach them. On one hand, companies have a lot more
information about these young people as their digital footprints are rich with
data about their likes, dislikes and purchasing predilections. On the other
hand, companies don’t know what to do with that information.
There’s
another problem, too, says Keith Niedermeier, an adjunct professor of marketing
at Wharton. Gen Z is elusive. “Traditionally, brands love to target people in
their teens, despite their lower purchasing power, because they want to lock in
loyalty early in the game,” he notes. “However, the conventional wisdom
now is that Generation Z is fickle, harder to
reach and harder to lock in. Twitter As a result, there seems to be a lot of inaction
inertia on the part of companies.”
A Generation ‘That Doesn’t
See Boundaries’
Age
groups are often studied through the lens of “generational cohort theory,”
which is the notion that things that take place during your childhood and
adolescence forever shape your worldview. “Socio-historical events leave a big
impression on your life and influence your attitudes towards things like sex,
music and money,” says Barbara
Kahn, marketing
professor and director of the Jay
H. Baker Retailing Center at Wharton.
“We
have already seen cohort theory in action in terms of Depression-era children
and sexual revolution-era baby boomers,” she adds. “We can start to extrapolate
the primary forces shaping Generation Z and what that means for the companies
that want to market to them.”
Take
money, for instance. The biggest financial event of Gen Z’s lifetime is the
Great Recession, which began in 2007 and is widely considered the worst global
downturn since World War II. Even if members of Gen Z are too young to remember
the massive stock market losses and high unemployment rate of that period, the
aftermath of the downturn will likely influence their attitude toward money,
says Kahn. “They won’t be like their Depression-era penny-pinching great
grandparents, but they won’t be like free-spending Gen X either,” says Kahn.
“They likely won’t see job security in the same way.”
Members
of Gen Z will likely be more financially conservative than their Gen Y
counterparts, adds Dan Schawbel, the managing partner of Millennial Branding, a
New York-based consulting firm and the author of Promote Yourself.
“They’ve seen millennials suffer under the weight of student loans; they’ve
seen them be underemployed and they’ve witnessed their delayed adulthood,” he
says. “[Members of Gen Z] don’t want that.”
The
changing racial demographics of the U.S. is also shaping Gen Z’s outlook. Gen Z
is the most diverse of any generation in the U.S.: Around the time the 2020 Census is conducted, more than half of all U.S. children are
expected to be part of a minority race or ethnic group. What’s more, this
generation tends to have a more positive attitude than older generations about
the U.S. becoming more ethnically diverse: Nearly half say it’s a good thing,
and only one in nine think it is a negative, according to a study by Magid Generational Strategies, the consulting
firm.
“Because
this generation is extremely ethnically diverse, they embrace diversity and
they embrace differences,” says Nancy Breiling Nessel, the founder of
GettingGenZ.com, the consulting firm. “They are inclusive. They are accepting.
This is a unique quality that separates them from prior generations, and a
quality these prior generations will learn from Gen Z.”
Their
inclusive nature is evident in other ways, too. Research show young people are
more likely to support same sex marriage and transgender rights. “This is a generation that doesn’t see
boundaries. Gender doesn’t mean what it used to,” says Kahn. “This generation
is coming-of-age in the era of Caitlin Jenner. They will likely be more
open-minded as a result.”
They’re
likely to be more independent-minded, too. “Unlike millennials, [who are] the
children of boomers, [Gen Z’s] parents — Generation X — are not helicopter
parents,” says Kahn. “They don’t seem to be quite as involved in every detail
of their children’s lives, which is probably a good thing. The criticism of
millennials is that they got too much attention, they have a greater sense of
entitlement, and they never grow up and never leave the nest. You won’t expect
to see that with Gen Z.”
What to Expect
What
then should we expect to see from Gen Z? And how will this generation evolve
as consumers based on its behavior and values as teens? The ways in
which members of this generation spend their time and money provide early
clues. (Hint: they spend most of both online.) Nearly three-quarters of teens
have, or have access to, a smartphone and 92% of them report going online
daily. A quarter of Gen Z-ers say they go online “almost constantly,” according
to a study this year by the Pew Research Center. According to
a study by BI Intelligence, Generation Z spends 9% of its
income online — the highest percentage of all the generations.
“Generation
Z are like millennials on steroids,” says Schawbel, the consultant. “They are
millennials amplified. The minute they were born, they already had a domain
name and a Facebook profile and Twitter feed. Social media is second nature to
them. Even members of Gen Z who don’t necessarily think they’re tech savvy
absolutely are. Technology is as an extension of their self-expression.”
But
members of Gen Z are not wedded to any one form of Internet-enabled
self-expression. They spread themselves around: Kids who are 19 and younger
gravitate toward social networks like Snapchat, Secret and Whisper. “They are
forcing older generations to adopt these platforms in order to connect with
them,” says Schawbel.
This
fragmented media use presents a challenge for companies trying to reach members
of Generation Z, says Wharton’s Niedermeier. “It’s not easy to get to them in a
mass way,” he says. “They use so many different social networks and they’re
also highly influenced by others’ opinions and word of mouth, which makes it
much harder to spin a brand story.”
In the
past, he says, companies saw great value in investing in brands. After all,
when a customer trusts a brand, they are loyal to it. “For the customer, there
is trust and reduced risk with known brands. When you buy a pair of Nikes, as
opposed to another brand, you trust what you’re buying and you know the company
will stand by those shoes. The data you use is your own experience,” he says.
But
Gen Y and Gen Z tend to crowdsource that data much, much more. They scrutinize
online reviews on sites like Yelp and TripAdvisor and canvas social media for
others’ input. The upshot for companies is that they will have to put more
resources toward managing and influencing opinions online to build
exposure, brand awareness and loyalty. Companies might, for instance, hire
brand ambassadors and create incentive structures for customers to talk about
brands.
It’s
also critical that firms react quickly to negative opinions expressed online
and get in front of negative stories. “It’s a challenge when there are people
and channels who are talking about your brand and who are influential, but the
brand doesn’t necessarily know [or control] them,” says Wharton’s Bell.
“It
could be someone who’s a viral sensation on YouTube or Vine or someone who has
a national following on Twitter,” he adds. “It’s a challenge for the brand when
the person who’s really influential at reaching your target market isn’t
necessarily on your team, so to speak.”
Moreover,
staying on this generation’s radar screen is tricky because it “operates with
different norms,” Bell says. “The lines have blurred and the brand is more of a
person than it used to be. People in this generation are ‘friends’ with brands
and communicate with brands in the same way they are friends with and
communicate with actual people.”
Purchasing Power
Generation
Z does not have a lot of its own money (yet), of course, but this doesn’t
necessarily mean its members lack purchasing power. According to a report by Sparks and Honey, the brand strategy firm, the
average upwardly mobile Gen Z-er receives an allowance of $16.90 per week,
which collectively amounts to $44 billion a year. Apart from their own pocket
money, today’s tweens and teens have considerable influence on household
purchases compared to previous generations. About 93% of parents of Gen Z-ers
say their children have at least some sway on their family’s spending,
according the Cassandra Report: Gen Z.
This
generation’s spending patterns depart from the millennials’. Generation Y
prefers to spend money on experiences as opposed to
material objects. Similarly, that generation cares more about access to
products and services rather than ownership of them. Note the popularity of
Airbnb, the lodging company, Zipcar, the car sharing company, and Bixi and
Hubway, the public bike sharing systems in Montreal and Boston respectively,
among this generation.
Yet
the early survey data on Gen Z indicates that today’s young people are more
open to traditional ideas of ownership. About two-thirds of Gen Z-ers say they
want to own both houses and cars in their lifetimes, according to research. A recent Piper
Jaffrey survey on
teen spending and trends, meanwhile, shows that this generation’s favorite
brands include an assortment of labels found in any American mall: Ralph
Lauren, Nike, Lululemon, Victoria’s Secret, Vineyard Vines, UGG Australia and
Timberland.
“This
generation is in to stuff,” says Neidermeier.
Still,
he concedes all of these predictions about how Gen Z’s behavior and values as
children will translate to their purchasing patterns in the future are merely
guesswork. “This is a story that’s unfolding right in front of our eyes,” he
says. “We don’t know what the future holds. They’re still so young, and
kids change.”
And
it’s only a matter of time before Gen Z is all grown up and griping about “kids
these days.”
http://knowledge.wharton.upenn.edu/article/millennials-on-steroids-is-your-brand-ready-for-generation-z/?utm_source=kw_newsletter&utm_medium=email&utm_campaign=2015-09-30
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