GADGET GIZMO SPECIAL Has Apple Reinvented the Watch?
Will the Apple Watch reinvent wearables the way the iPhone did smartphones?
Ryan
Raffaelli shares
his insights.
Watch
out. Apple hopes to claim a new frontier … on your wrist.
The
company announced
its new Apple
Watch
on
Tuesday, sending journalists and a bevy of other observers, online
and off, into a flurry of analysis and speculation over a product
that few have yet touched (and many won't until the product's
projected launch date next year). Will the Apple Watch reinvent
wearables the way the iPhone did smartphones? What do those inside
the watch industry think of it?
For
answers, we turned to Harvard Business School Assistant ProfessorRyan
Raffaelli,
who studies the emergence and "re-emergence"
of technologies, industries, and organizations.
He has also conducted extensive research on the watch industry.
Raffaelli weighs in below on everything from battery life to the
Apple Watch's implications for the health care industry.
For
more on the Apple Watch, read Ryan Raffaelli's blog: Why
the Apple Watch Is a Gift to the Swiss Watch Industry.
Christian
Camerota: Do
you think
the Apple Watch will fundamentally change our lives in a similar way
the iPhone and iPad did?
BETTING ON THE APPLE WATCH AS CORE TO THE COMPANY’S INNOVATION STRATEGY WOULD BE A VERY RISKY MOVE
Ryan
Raffaelli:
We often define radical innovations as "competency-destroying,"
meaning that they render all related products and services in the
same market category obsolete. While the Apple Watch is certainly the
most advanced smartwatch on the market today, I'm not sure it fits
the traditional definition of a "radical" innovation. For
instance, it is unlikely the Apple Watch will have the same
transformative effect on society as other life-changing innovations
throughout history—think about the streamship's impact on the
sailing industry, how the personal computer ended the use of
typewriters, or how electronic fuel injection systems replaced
carburetors. It's probably more accurate to say the Apple Watch
introduces several impressive incremental innovations that improve
and combine various technologies that have been evolving in the
wearables market over the past several years.
Q: What
is the greatest functional value the Apple Watch offers to the
consumer?
A: What
Apple brings to the table is user integration within their existing
ecosystem. In the same way that the iPhone did when it was first
introduced, the Apple Watch integrates easily across their entire
platform. For those who already own an iPhone or iPad, the Apple
Watch is an exciting new product that can track biometric and
personal data. Also think about how the Apple Watch can facilitate
partnerships with the health care industry. It's hard to fully
appreciate the implications, especially from a consumer health and
wellness standpoint. It's where we know the health care industry is
moving.
Q: Apple
has always been known for innovative design. Have they succeeded to
do that with the Apple Watch?
A: Several
of the watch CEOs I spoke to in Switzerland this week were surprised
by the design of the Apple Watch. Many told me is it not as
aesthetically pleasing or distinctive as they would have predicted
from an Apple product. If you put the Apple Watch in a lineup of its
competitors, some people might be hard-pressed—just on appearance,
not function—to point out which one was the Apple device. That's
somewhat surprising, given Apple's long and successful track record
of design-inspired products and innovations.
Q: What
are some of the impediments to the Apple Watch's success?
A: My
personal belief is that we will see many people buy the Apple Watch
because they want to be tech-savvy. However, the Apple Watch is not a
standalone device, since it's dependent on your iPhone. So I highly
doubt Android users, for instance, will make the jump to the Apple
ecosystem solely because of the Apple Watch. The switching costs are
just too high.
Also,
I think Apple will have some difficulty convincing people who wear
cheaper fitness-type watches to make the switch to a smartwatch. What
those watches offer that the Apple Watch doesn't—and these are
critical components—are battery life, durability, and
waterproofing. If you are used to wearing a fitness watch like a
Timex or Polar, the fact that you can't wear it in the water is a
drawback—something that hasn't been discussed much in the media. We
also don't yet know how well it will hold up to abuse in the gym.
Finally, the $350 asking price is still a considerable jump compared
to other fitness-related watches.
However,
if you're Fitbit or
any of the other tracking and monitoring devices on the market today,
you should be very concerned. The Apple Watch claims to render
everything in these devices relatively obsolete. For $200 more than
the price of a Fitbit, the consumer is getting a lot more
functionality. And the market research on individuals who purchase
these activity tracking devices suggests that most have the
discretionary income to afford an Apple Watch.
Q: Will
the Apple Watch end up being a huge piece of CEO Tim Cook's legacy?
Is it an ornament on the Apple tree or one of the stars on top?
A: I
think they're hedging their bets at this point. It's too early to
tell if this is an ornament at the top, but my general sense is that
it's not. Betting on the Apple Watch as core to the company's
innovation strategy would be a very risky move, especially given the
immaturity and unproven nature of the wearables market.
Q: Any
closing thoughts?
A: If
you think about the traditional watch industry, Apple's competition
is not the Swiss. Since the 1990s, Swiss watch manufacturers have
repositioned mechanical watches as status and luxury pieces that can
sell for well over $10,000. The biggest hurdle for the Apple Watch
will be whether there is enough demand for smartwatches in general.
The wearables movement could reintroduce the idea of wearing a watch
to a new generation of watch wearers who have grown up telling the
time on their cell phones. But the true test of viability for the
Apple Watch, and the wearables market more broadly, will be if others
beyond the "Apple-faithful" will purchase the product. Only
time will tell.
Christian
Camerota is
Harvard Business School assistant director of communications.
http://hbswk.hbs.edu/item/7628.html
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