ANGER MANAGEMENT LESSON 3
Why so
angry?
Speak when you’re angry, and you will make the best
speech you will ever regret.” Do these words by American journalist-satirist
Ambrose Bierce resonate with you, too? When you are angry, it is tough to judge
between right and wrong. And at emotionally-fraught workplaces, it’s easy to
lose your lash out at co-workers. However, it never leads to anything positive.
Either your relationship with that person sours forever or there’s a permanent
stagnancy between the two of you.
Some situations call for a good loud scream. But that’s hardly practical. Let the experts tell you how you to react with civility and professionalism, when all you want to do is roar the place down.
Some situations call for a good loud scream. But that’s hardly practical. Let the experts tell you how you to react with civility and professionalism, when all you want to do is roar the place down.
LESSON 3
Situation#3: when
you get a work-related call on a vacation
You’ve been working continuously for months and deserve a holiday. When the day finally arrives, your joy knows no bounds. Just when you begin to enjoy a single malt in the hills, you get a call from work. You need to dig some dirt for an assignment. This, when people know you’re on a vacation.
The immediate reaction: Frustration and annoyance. And understandably so. “On a vacation, you’re programmed mentally to be relaxed. It’s human to feel upset,” says Llamba.
How you should react: With mobile connectivity now spreading across every corner of the globe, it’s impossible not to reach someone over the phone. And if someone can reach you, they probably will. “Vacation calls happen all the time. That’s why you need to do your homework before you leave by sending an official email and letting people know whom to get in touch with in your absence,” says Chandna. However, if the call is urgent and you know only you can handle it, it’s wise to answer the call, advises Mukherjee.
How to do damage control: There’s no point in being
obstinate and not answering your phone, says Singh. “And if not answering your
phone leads to a goof up of sorts, own up and apologise. A simple sorry will
not make you any smaller,” she adds. You’ve been working continuously for months and deserve a holiday. When the day finally arrives, your joy knows no bounds. Just when you begin to enjoy a single malt in the hills, you get a call from work. You need to dig some dirt for an assignment. This, when people know you’re on a vacation.
The immediate reaction: Frustration and annoyance. And understandably so. “On a vacation, you’re programmed mentally to be relaxed. It’s human to feel upset,” says Llamba.
How you should react: With mobile connectivity now spreading across every corner of the globe, it’s impossible not to reach someone over the phone. And if someone can reach you, they probably will. “Vacation calls happen all the time. That’s why you need to do your homework before you leave by sending an official email and letting people know whom to get in touch with in your absence,” says Chandna. However, if the call is urgent and you know only you can handle it, it’s wise to answer the call, advises Mukherjee.
What you definitely shouldn’t do: Regardless of the degree of your irritation, never be rude to the person calling. It could be a genuine emergency, say experts.
Cubicle cool tip
Proper planning and handing over of your duties before hopping onto your vacation wagon is crucial.
(Courtesy: Satya D Sinha, CEO, MANCER Consulting (that provides talent management solutions)
Shreya Sethuraman, HTBR 1307079
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