WORKPLACE SPECIAL................ ANGER MANAGEMENT LESSON 2
Why so angry?
Speak when
you’re angry, and you will make the best speech you will ever regret.” Do these
words by American journalist-satirist Ambrose Bierce resonate with you, too?
When you are angry, it is tough to judge between right and wrong. And at
emotionally-fraught workplaces, it’s easy to lose your lash out at co-workers.
However, it never leads to anything positive. Either your relationship with
that person sours forever or there’s a permanent stagnancy between the two of
you.
Some situations call for a good loud scream. But that’s hardly practical. Let the experts tell you how you to react with civility and professionalism, when all you want to do is roar the place down.
Some situations call for a good loud scream. But that’s hardly practical. Let the experts tell you how you to react with civility and professionalism, when all you want to do is roar the place down.
Situation#2: when
your boss shouts at you for no fault of yours
This too, is not an uncommon incident, and could happen even outside your office. Your spouse might get angry, your parents might seem unreasonable to you, and your friend might randomly blow a fuse. At work, it’s nothing new. You slog and slog on a project, which doesn’t work out despite your best efforts. And your boss loses it.
The immediate reaction: Shock and anger. “However, if it’s a one-off incident, we let it go assuming that the boss has had a bad day or is under some sort of stress,” says Mukherjee. “But if it becomes a routine, one tends to question the person’s capability of being the boss or of you wanting to work in the organisation under this person."
How you should react: As uncalled for and humiliating as your superior’s behaviour may appear, you need to stay calm. “Try to logically look at why you got screamed at. There could be a genuine reason, but whatever it seems, do not take it personally,” says Singh. Life coach Ramon Llamba, who works with business executives, advocates an interesting solution popular in the West. “Called F**k It Therapy, it’s used in situations where one has no control. Just say f**k it and laugh it off. You need to move on like nothing happened,” she says.
Damage control: “Allow your boss to let off some steam and later on, when you are calmer as well, let your boss know how this affected you. Say you didn’t feel good about what happened,” says Chandna.
What you definitely shouldn’t do: “No matter what happens, never bitch to your colleagues about what your boss did. This will only result in unnecessary gossip and murkier office politics,” advises Singh. “For all you know, it could be used against you later on,” she adds.
Cubicle cool tip
Since there’s really nothing you can do about your boss’s temper, the best strategy, say experts, is to ignore the situation.
(Courtesy: Satya D Sinha, CEO, MANCER Consulting (that provides talent
management solutions) This too, is not an uncommon incident, and could happen even outside your office. Your spouse might get angry, your parents might seem unreasonable to you, and your friend might randomly blow a fuse. At work, it’s nothing new. You slog and slog on a project, which doesn’t work out despite your best efforts. And your boss loses it.
The immediate reaction: Shock and anger. “However, if it’s a one-off incident, we let it go assuming that the boss has had a bad day or is under some sort of stress,” says Mukherjee. “But if it becomes a routine, one tends to question the person’s capability of being the boss or of you wanting to work in the organisation under this person."
How you should react: As uncalled for and humiliating as your superior’s behaviour may appear, you need to stay calm. “Try to logically look at why you got screamed at. There could be a genuine reason, but whatever it seems, do not take it personally,” says Singh. Life coach Ramon Llamba, who works with business executives, advocates an interesting solution popular in the West. “Called F**k It Therapy, it’s used in situations where one has no control. Just say f**k it and laugh it off. You need to move on like nothing happened,” she says.
Damage control: “Allow your boss to let off some steam and later on, when you are calmer as well, let your boss know how this affected you. Say you didn’t feel good about what happened,” says Chandna.
What you definitely shouldn’t do: “No matter what happens, never bitch to your colleagues about what your boss did. This will only result in unnecessary gossip and murkier office politics,” advises Singh. “For all you know, it could be used against you later on,” she adds.
Cubicle cool tip
Since there’s really nothing you can do about your boss’s temper, the best strategy, say experts, is to ignore the situation.
Shreya Sethuraman, HTBR 1307079
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