MOST INNOVATIVE
COMPANIES 2015
10.Slack
FOR SLAYING INTEROFFICE EMAIL.
More
than a decade ago, Stewart Butterfield set
out to create an ambitious online game with his wife at the time, Caterina
Fake. It didn't go anywhere. But the photo-sharing service they invented on the
side, Flickr, turned out to be a keeper. History repeated when Butterfield
again tried to create an online game and ended up producing Slack, a
collaborative messaging platform for business use that has become a phenomenon
since its launch in August 2013.
Slack
entered a crowded category, competing against established players such as
HipChat, Flowdock, and Campfire. It immediately stood out, both for its potent
features (you can tell it to notify you whenever a particular keyword gets
mentioned) and genial, quirky personality (when you log in, it greets you with
deep thoughts such as, "The mystery of life isn’t a problem to solve, but
a reality to experience").
Only 24
hours after Slack launched, 8,000 companies had signed up. Today, the service
has 360,000 daily users, spread out among 40,000 teams; the average user is
logged on for 10 hours a day. "At this point, maybe the majority of
venture-backed Bay Area tech startups use Slack," says Butterfield.
"But it’s obviously interesting for us to get beyond that."
Slack
still feels like a powerful instant-messaging client, but much of its potential
stems from the institutional knowledge that companies build up as they use it:
"Every discussion, every decision, every link, every document,"
Butterfield says. "The experience of being able to search back over all
your team’s communications is super valuable." That helps explain how
Slack itself got so valuable so fast. The $120 million in venture funding it
raised last fall puts it in the exclusive club of enterprise-oriented startups
with valuations of $1 billion and above.
BY HARRY MCCRACKEN
http://www.fastcompany.com/3039614/most-innovative-
companies-2015/
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