Relationship rules Learn how to manage tricky conversations
What do you do when you want to
communicate but the words that come out of your mouth do the opposite it
irritates the person in front of you, he or she completely misunderstands your
point of view. In personal or professional life, learning to navigate through
difficult conversations is a must-have skill.
Conversation specialist Yogesh Sood
tells you how to mange tricky conversations.
ANTICIPATE ANSWERS
Important conversations always need
some amount of preparation. Before getting into the `talk', introspect on what
you really want and what kind of behaviour will help you accomplish it. Another
part of preparation is to anticipate and prepare for the other person's
reaction so that you have your answer ready.
LISTEN HARD
Conversations between couples start
going wrong when a) the couple starts taking the relationship for granted, b)
partners do not invest time in listening and are intent on speaking their
minds, and c) when one expects the other to understand more because he or she
feels like a victim. However, the imbalance between what one wants to say and
what one ends up saying can be rectified the moment a person becomes conscious
of the tone of the conversation, and makes an effort to be patient and tolerant
of the partner's view, even if he/she thinks it's flawed.
DON'T BE DISMISSIVE
DON'T BE DISMISSIVE
Research shows that meaningful
conversations happen when people are able to engage in a healthy dialogue. That
cannot happen if one is dismissive of the other's point of view. Crucial conver
sations require focus on emo tions and the ability to manage differences of
opinion. While discussing a volatile issue, remember that the other person is
as passionate about his or her point of view. If you want your views to be
respected, ex tend the same courtesy. You can always politely agree to
disagree.
MANAGE YOUR EMOTIONS
Our emotions are not triggered by
what we see or hear, rather by the way we process information in our minds a
reason why different people respond differently to similar situations. When
overwhelmed with emotions during a conversation, one has three choices: To
start a dialogue, to be silent or burst out with anger. If you are aware of
this fact, you can opt for a solution-oriented dialogue, or choose to avoid the
conversation, depending on the situation. But overreacting won't solve
anything. Ever.
AVOID DEADLOCKS
AVOID DEADLOCKS
The main conversation blocks are
internal assumptions, possible lack of skills, inability to handle the actions
or behaviour of others and too much focus on what one wants. As humans, we are
very perceptive about people and things around us. Also our brain is trained to
work for self-defence in any challenging situation. When we face a conversation
block, our body behaves in the same fashion as if it was facing a physical
block. It's important to be honest. Never indulge in unhealthy gossip, and
remember that a conversation isn't about winning or blaming it's about
sharing and learning.
nona.waliaTL140601
1 comment:
you have an interesting blog. thanks for sharing, I enjoyed reading your posts.
Post a Comment