BOOK SUMMARY 129
Fearless Facilitation
·
Summary written by: Matt Tod
"Like it or not, from the moment you wake
up until you shut out the lights at night, your work, time, and life are about
facilitating yourself and others to get to the next right step in the best
way."
- Fearless Facilitation, page 132
Fearless
Facilitation isn’t just a book for facilitators,
speakers or presenters. This is a book for anyone who wants to make a tangible
difference in the lives of others! If you’ve ever found yourself in a
conversation with someone else and just couldn’t reach an agreement or
understanding, this is a great book to pick up!
It’s
about more than just facilitating; it’s about strengthening the connections we
have with others. It’s about helping others find the answers and
understanding the importance and value in that.
From
the basics of knowing your audience, to more elaborate concepts, such as
organic facilitation, this book goes deep into what it means to be an effective
communicator, facilitator and leader.
What I
enjoyed most about this book is that it gives more than just give a theory
or the art of facilitation, it provides tangible and actionable skills that you
can begin to put into practice immediately!
The Golden Egg
Are you having “Value Conversations”?
"Every
person in your audience and on your team wants only one thing: to have his or
her problem solved"- Fearless Facilitation, page 9
What
if instead of focusing on the outcome of your next presentation, or focusing on
the points you hope you got across, you focused on the value that you were
bringing to those in the audience?
What a
mind-shattering idea!
Though
it seems pretty obvious when we think about it (obviously we want to make sure
we’re adding value to those we’re leading), it’s probably one of the biggest
outcomes we overlook when we’re preparing for presentations or leading teams.
Conversations
of value are what we’re missing often in the meetings we lead. We’ve all been
there. We prepare for a meeting by ensuring that the points we want to get
across are clear and heard by everyone else. As a result, we ignore or miss
important information being shared by others. Because of that, we hold back our
organizations, our teams, and ourselves.
So how
do you have more value conversations? It’s actually insanely simple!
Ask
more and tell less.
Talk less and listen more.
Change the question from “What can you do to help me?” to “What can I do to help you?”
Talk less and listen more.
Change the question from “What can you do to help me?” to “What can I do to help you?”
Fearless
Facilitators do three things intentionally and exceptionally well:
They
paraphrase –Listening carefully to others and then, in
your own words, stating back to them what was just shared, in an attempt to
really grab the essence of the statement.
They summarize –Take the content of what’s just been said and, often rearranging, state it back for approval and, sometimes, continued conversation.
They empathize with their participants –Bring emotion and understanding into the conversation. Connect not just with what’s being said, but also with the individual people themselves.
They summarize –Take the content of what’s just been said and, often rearranging, state it back for approval and, sometimes, continued conversation.
They empathize with their participants –Bring emotion and understanding into the conversation. Connect not just with what’s being said, but also with the individual people themselves.
Three
seemingly simple and straight-forward skills that add huge value to the
conversations (and relationships) we have; they help participants feel heard,
understood and, as a result, valued.
If
there’s nothing else I take from this book, it will be this. Making others feel
valued is what drives the success of organizations and groups. Making others
feel heard is the role of an impactful leader. As the authors state, the above
three things are the platinum standard if you want to ensure you’re connecting,
moving forward and setting yourself apart.
Gem #1
Go organic!
"…when
we don’t understand the mindset of the audience during a presentation, we are
left to focus on our message rather than on the meaning of the message for the
other. The audience will remember the meaning of the message more than the
message itself."- Fearless Facilitation, page 26
Here’s
another one of those classic mistakes that we can easily make as presenters. We
get so focused on the content and delivery of our presentations that we
overlook the important human factor involved.
In
line with creating value with participants, more than anything the goal needs
to be to connect with them. You can’t do that if you’re more focused on your
slide deck than you are on the human beings in the room.
Organic
facilitation is an approach to presenting that takes away all of the
distractions and makes the conversation more natural than scripted. Instead of
trying to get the audience to see your point, be more focused on understanding
theirs!
Organic
facilitation is like organic food in three really important ways:
1. It’s less known and sometimes difficult to find – You don’t always see this when others present or
facilitate. When you do though, it’s memorable. You connect with the content
because you’ve connected with the presenter.
2. It’s healthier in the long run –The learning lasts longer and is more memorable to the
audience. They remember you (which is great for your personal brand) as well as
the content.
3. It takes more time to grow and perfect than the
mass-produced stuff – It’s a mindset of
teaching, presenting and speaking and not just some out of the binder, one-size
fits all approach.
This
refreshing approach to facilitation tends to focus less on having the right
answers and instead on having the right questions in order to get the right
answers from the right people in the right space. It’s about facilitating the
learning more than it is about presenting data.
Gem #2
First focus on creating trust
"When
you trust the audience, they will feel trusted."- Fearless Facilitation,
page 133
The
basis of all human relationships is trust. And that’s exactly what’s required
of a fearless facilitator when working with any group. To be a fearless
facilitator, there are two things you need to do early and often: show an
interest in the individual and create a sense of group identity.
You
show interest by connecting with each individual participant. Whether that’s
shaking hands, making eye contact, or asking questions about that person. Do
this right away.
Creating
a sense of group identity takes a bit more work but is equally, if not more,
important. To do this, we need to understand why the group has come together
and what they hope to walk away with. The goal of a fearless facilitator is to move
from “me” to “we”.
Fearless
Facilitation provided a lot of value and a new
perspective for me when it comes to the way I facilitate and present in
meetings. It’s challenged me to identify the areas I need to grow and develop.
Being
fearless is the real takeaway here. The key to facilitating, presenting,
working with others, and in the most important relationships we have in our
lives is to be fearless in our approach to them. To grow, we must get
out of our comfort zone and constantly be challenging ourselves to learn
more, grow more and be more.
This
is definitely one of those books that I’ll be keeping close by and referring to
often as I continue to develop and grow in my facilitation and leadership
ability.
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