EDUCATION
STARTUP Learning Curve
The opportunity for tech-enabled startups in education is huge
-as are the challenges of scalability and viability
In March 2015, Embibe, a company pro viding customised learning
solutions, de cided to make what appeared to be a fool hardy move. At a time
when startups were racing to squeeze out more revenue from their business, it
seemed to head in the opposite direction. After charging `12,000 per user for
its online education content, it decided to make its content available for free
and instead focus on im proving personalised learning outcomes.
The startup, backed by Kalaari Capital and Lightbox Ventures,
eschewed fresh funding and unfettered growth and de cided to strengthen its
business by push ing users to pay for better outcomes. In this case, it was via
what it called person alised score improvement, by looking at three key
parameters: behaviour or com mitment, test-taking skills and knowledge of
candidates.
Embibe's founder Aditi Avasthi says the company is using growing
capabilities in data analytics to go against conventional wisdom -and
entrenched offline and on line competition -and try to recast the focus of the
test-prep industry. From a zealous focus on inputs (massified, ge neric content
and questions for candi dates), Embibe wants to make more aspir ants successful
in tests. “Education tech nology, or edutech, is predominately an
inputs-focused business, with little atten tion to the output or end result
from using all this technology,“ she says.
Avasthi has led the hiring of senior management from companies
such as Flipkart and McKinsey to add muscle to Embibe's new business model and
says the firm can provide a 60% improvement on scores in over 10 tests. She
points to an IIT-Madras student who used the platform before the Joint Entrance
Exam to discover that he wasted precious time on 41 questions he didn't even
answer. “We will soon launch a score-improvement guarantee programme for our
candidates,“ she boasts. “We are basically selling them morphine.“ Despite her
bombast, Avasthi and her peers in this space are quick to admit that it is very
difficult to build scale and stickiness in this market. Not only do they have
to compete with offline rivals for the attention and money of different pieces
of the education ecosystem (students, parents, teachers, schools, government),
they also have to deal with a flood of free content that is available online.
“There has been little technology disruption in this segment,“ says Vamsi
Krishna, cofounder of Vedantu, an online marketplace for tutoring and test
prep, funded by Accel Partners and Tiger Global.
Free vs Paid
Convincing those who use free content to pay for value-added
material is hard -according to industry estimates barely 2-3% make this switch
while the rest elude the grasp of edutech companies. “Unlike other segments,
education ventures need time to incubate and organically grow,“ says Shantanu
Rooj, cofounder of Schoolguru, a provider of online courses to universities.
Funds are required to grow these businesses, but risk capital
investors remain guarded on the prospects of companies in this sector.
“Startups need to work hard to build trust as `education' brands,“ says GV
Ravishankar, managing director, Sequoia Capital India Advisors. “This will take
time. Startups should not expect that the best tech alone is sufficient to win
the market. They need to focus on delivering on the promise of better outcomes
for students.“
In March, Sequoia led the investment of $75 million in Byjus, an
online person alised learning tool started by Byju Raveendran, a former CAT
topper who used to run a successful chain of offline tutorial centres, before
knuckling down to take his business online. While ventures such as Embibe and
Topper (funded by Fidelity Partners, SAIF Partners and Helion Capital) focus on
students preparing for tests, Raveendran thinks there's a bigger market to be
tapped among students looking to improve their learning through the academic
year and beyond.
“Technology is playing a big role in making learning
interesting,“ he says. “With the smartphone as the access device, we have more
than half of our users from outside the top 10 cities.“ With over 1,20,000
paying students on the app, which was launched in Au gust 2015, Raveendran and
his team of 400 technologists, teachers and content developers want to move
away from India's traditional focus on rote-learning.
“We want to create a habit of autonomous learning for Indian
students,“ he says. Despite these claims, Byjus has not made a huge dent in the
market -it plans to have at least 3,00,000 paid users on the app in a year, in
a country with over 250 million students in the K-12 system.
Live Classes
Others such as Krishna of Vedantu are betting on the use of
technology to disrupt the way teaching and tutorials are delivered. In its
attempt to recast this business, Vedantu provides a live tutoring platform for
students and teachers (not just trained teachers but anyone -an engineer, a
homemaker or a retired senior citizen -who has time to spare) to take a few
classes.
Instead of a fixed salary that teachers get in the offline
world, the online tutors decide on the hours they work and the syllabus they
teach and get wages accordingly. This means teaching can be for as little as 15
minutes or can be booked for an entire semester. Vedantu provides teachers with
tools that enable them to create and share content, says Krishna. Users can
either buy a monthly package or purchase bulk hours. “We have 300 teachers on
Vedantu from over 200 cities and towns in India,“ he says. “We have 35,000
students who have completed over 70,000 hours of live sessions.“ As the model
gains more traction, Krishna sees the business growing at 25-30%
month-on-month.
When it comes to education, startups aren't just targeting the
K-12 herd. As the need for education spreads from preschool to employees who
want to be trained and retrained by experienced professionals, companies are
devising business ideas to keep pace. For example, Nayi Disha, a developer of
educational computer games for preschoolers, was founded by college mates
Kartik Aneja and Kushal Bhagia to provide a new medium of motion-based learning
for children.
Inspired by the educational CDs that they watched as children,
the duo have devised games that are used in over 100 schools today. With early
funding from private equity veteran Ajay Relan, among others, Nayi Disha should
be in 300 schools in a year, says Aneja, but they have no illusions about the
rough road ahead.
“Selling to schools can be quite tricky,“ he admits. “Since
multiple stakeholders are involved, it is difficult to evaluate who takes the
final decision.“ While Nayi Disha benefited from getting an early customer and
product votary in Swati Vats, president of Podar Education Network, the
founders have yet to put in the hard yards to convince potential customers,
even as they keep a wary eye out on potential competition. “Edutech can quickly
turn into a feeding frenzy, because every competitor can devise a me-too
product,“ says Aneja.
At the other end of the spectrum, compa nies such as UpGrad and
Simplilearn are targeting working executives who want to upgrade their
skills.Simplilearn started as a blog before it evolved into a venture to
provide mid-career training in new technologies such as big data, cloud, IT
security and digital marketing.
The firm, backed by over $27 million from Mayfield Fund, Kalaari
Capital and Helion Venture Partners, has trained over 5,00,000 people thus far
and expects to train 3,00,0004,00,000 people annually. Uniquely, Simplilearn
isn't an India-only business. The firm has studios in the US to build its
content and is eyeing expansion both in India and overseas. “We have become a
reliable source for working professionals to reskill and upskill themselves,“
says Krishna Kumar, CEO and cofounder, Simplilearn.“There is an opportunity to
build a global edu cation platform from India.“
As demand grows, Kumar and Co are tweaking the venture's
business model to keep pace. For instance, Simplilearn offers courses in
subjects such as big data, where a professional can take a clutch of online
courses and get professional certification once she complete the programme.
Elsewhere, the type of content is moving from purely self-learning modules to
live classes, even as the company goes beyond IT-related courses and adds a few
in the fields of sales, finance, human resources and project management to its
portfolio.
On the Job
It isn't always easy to zero in on a business plan while
building an edutech venture. Just ask Piyush Agarwal, CEO of SuperProfs, a
provider of online coaching for competitive exams, especially for government
jobs. The company has been through at least five iterations, from trying to
capture classes and making the videos available for later viewing at institutes
such as IITs (something he saw at Stanford) to developing high-definition
content and transmitting it on low-bandwidth network for schools.
Finally, Agarwal decided to target the millions of applicants
for government jobs. He estimates that there are about 50 lakh applicants for
jobs in Central and state governments. SuperProfs, which has almost 200
teachers in English and Hindi with more being hired in vernacular languages,
hopes to make a dent in this market.
“We want to be the online market leader for people preparing for
government jobs,“ he says. In doing this, the company, backed by IDG Ventures
and Kalaari Capital, is going head-to-head with old-school, offline training
institutes, which not only have a larger volume of students but, arguably, a
stronger brand. Agarwal, however, is unfazed. “Offline providers don't have the
technical know-how to migrate their large businesses online,“ he says.
There are others that want to take a crack at the government
jobs market. IIT-Bombay graduate Ashutosh Kumar, who started Testbook three
years ago, thinks there is a massive opportunity in this segment but worries
that there are no success stories to emulate. “No one has proven that you can
make money in the edutech market,“ he admits. “We think graduate students (with
better purchasing power) are a more viable target than high schoolers trying
their luck with exams such as JEE.“
To this end, Testbook claims to have racked up 5,00,000 users
who have solved some five crore questions on the platform. In a sign that
offline ventures want a piece of this market, textbook publisher S Chand took a
significant stake in the firm, which was backed early on by Shanker Narayanan,
a veteran private equity investor, and LetsVenture, a funding platform for
startups.
“By the end of this financial year, the number of users should
grow from 5 lakh to 14 lakh,“ claims Kumar. Based on a freemium model of
allowing limited free access, Testbook converts barely 6-7% of its user base to
paid subscribers. Even if this is almost double the industry average, it will
be some time before Testbook can become a meaty business.
Lessons for
Universities
Away from the consumer side of the market -those writing exams
or looking to reskill -some ventures are also helping with the backend of the
business and showing strong, if slow, signs of growth. Rooj of Schoolguru, for
example, helps universities take their courses online, with a special focus on
digitising the paper-based content handed out to distance-learning students.
“Globally, distance education has transformed and we want to
help Indian universities keep pace,“ says Rooj. “We provide them with the tech
platform, including audio and video content, to make this transformation.“
Schoolguru currently has exclusive tie-ups with 14 universities
across 10 states, with several more in the pipeline, according to Rooj.
“We provide instruction in 10 regional languages,“ he says.
“Now, we are looking to expand this business. We have signed our first pact in
Africa and are being approached by universities in nearby countries too.“ Rooj
is thinking big for his business; in five years, he expects five million
students to use his platform and expects revenues to touch $250-300 million.
Scope for
Improvement
Harman Singh, founder of WizIQ, meanwhile, has built a software
platform where students, colleges, universities and test-prep companies can
interact. The firm has over 5,000 service providers and about five million
students using its platform. The business is expected to double every year from
now, according to him.
Two years ago, WizIQ got over 85% of its business from outside
India, but in 24 months it should get 40% of its sales from here. “The Indian
market is highly fragmented, with not one provider owning more than 2-3% of the
market,“ he says. “A platform like this allows you to consolidate these service
providers.“
At the end of the day, both investors and entrepreneurs are
betting on the long-term potential. Says Ravishankar of Sequoia: “The promise
of technology is to make high-quality education available at affordable prices,
at scale. This is the promise that investors are backing and hopefully we will
see several valuable companies built in the education sector over time.“
Rahul Sachitanand
ETM22MAY16