How
to Apologize and Get It Right
With the new year, many people might see it as a time to move forward by improving their
relationships, both professional and romantic. It's a good time to hit the
reset button and take that step towards resolving past conflict. Crucial to
accomplishing this is to make amends and issue an apology for wrongdoings. As a
psychotherapist and executive coach, I help clients who get into trouble --
whether with their spouse or the public. There's a right way to issue an
apology, and of course, a wrong way. There are certain elements that should be part of an
apology, and there are things that should not be said.
Here's how to issue a proper apology, whether you're a partner
or spouse, celebrity, or business leader, who made a mistake:
·
Own it. Verbalize
what you did wrong and do it in person. This shows some level of culpability
and awareness.
·
Don't make excuses. Don't
try to explain away why you said or did something wrong. If you cheated, don't
say, "I was drunk and that's why it happened." Instead, be direct and
say what happened.
· Keep it simple. Celebrities
and public figures so often say too much and end up getting into more trouble.
Their rant is usually an attempt to rationalize the behavior and that isn't
what the public needs at the moment. Celebrity or not, obfuscating your words
will dilute your intended message.
·
Be specific. Clearly
identify what it is you are apologizing for. Saying, "I am sorry for
making the comment about you being messy" is clear and direct. This goes
much further than saying, "I'm sorry that you were upset."
·
Make it heartfelt. Speak
from the heart and don't be afraid to show genuine emotion. This is your first
step in repentance. This will go a long way in humanizing you and showing
sincerity, both of which are critical in winning back trust and respect.
·
Put yourself in the shoes
of the person you hurt. What do you think that
person experienced and felt emotionally? Was it hurt? Sadness? Anxiety? Fear?
Try to understand what the person or group might be going through and identify
it. Be empathetic. For example, "I understand how my comments may have
hurt you and made you feel anxious and disrespected."
·
What could you have done
differently? Express how you could have handled the situation in a healthier
way. So for the spouse who yells at his significant other when upset he might
say "I should have taken a time out and then when I felt calmer expressed
my frustrations."
·
Take action. Indicate
what is next. What actions are you taking to try to improve things? For
instance, if you have a tendency to blow up at your spouse, then perhaps
therapy that addresses anger and communication is in order.
Next time you're in a position to apologize, do it the right way
even though it might be difficult. The gain far outweighs any anxiety you may
have over saying, "I am sorry."
Jonathan Alpert
Licensed psychotherapist, executive coach,
columnist, and author of "Be Fearless: Change Your Life in 28 Days"
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