HEALTH SPECIAL .......Prevent obesity

 Prevent obesity 

You don’t need fancy exercise equipment or an expensive gym membership for losing weight. Walking, jogging, running, cycling and swimming are great for weight loss 

    Regardless of whether one is just a little overweight, fat, or morbidly obese — losing weight is the one thing that really tops the list of priorities for most people. Every second person you know is on some kind of a ‘losing weight’ programme — either with the help of a control diet or with a combination of diets and exercise. Though most do not need to obsess about their weight, it is the obese who really need to do something about it. Dr Muffazal Lakdawala, bariatric surgeon, recommends some practical tips on how to prevent obesity...
1 Recognise that obesity is a disease. In fact, in the US obesity has reached epidemic proportions; while most epidemics can be defeated with a pill or vaccine, obesity requires people to change the way they eat and live, making it harder to defeat. Obesity is a major risk factor for serious chronic diseases and conditions including Type 2 diabetes, hypertension, sleep apnea, gallstones, infertility, varicose veins, gout, osteoarthritis and Deep Vein Thrombosis (DVT).
2 If you are overweight, take action right now to prevent crossing over into obesity. The first step is to make healthier lifestyle choices in your diet and exercise.
3 Eat healthy. Include fruits, green vegetables, cereals and whole grain foods in your daily diet. Avoid sweets, fried, junk, packaged and refined foods. Eat small meals and chew your food slowly.
4 Set aside at least 30 minutes every day for cardiovascular exercise. You don’t need fancy exercise equipment or an expensive gym membership for this purpose. Walking, jogging, running, cycling and swimming are great for weight loss. It is essential to exercise at least thrice a week.
5 Ignore popular quick-fix weight loss methods unless they are medically supervised. This category includes fad diets, weight loss pills and powders and fat burning machines. Not only do these techniques have serious side effects, some of them have a yo-yo cycle wherein you will regain excess weight just as quickly as you lost it.

6 If you are overweight, don’t socially ostracise yourself even though it may appear that society is pushing you to it. Weight gain has a deep psycho-social impact in these condemnable “size zero figure” times. Depression and stress further aggravate the condition.
7 Become a non-smoker. It’s a myth that smoking induces weight loss. Nicotine suppresses the appetite but its side effects are enormous.

8 Avoid drinking. Most forms of alcohol contain a high percentage of fat. The fat content shoots up thanks to sweetened aerated drinks and greasy, fried foods that alcohol is usually paired with.
9 If diet and exercise fail in obesity prevention, don’t shy away from bariatric surgery. It’s the only medically proven method for sustained weight loss. Unlike liposuction or the tummy tuck, it’s not a cosmetic option either.

10 Reverse the clock. Discouraging as this state of health might be, please remember that you are not a lost cause. Give life a second chance. Depending on which spectrum of weight gain you belong to, there are effective solutions — from lifestyle modifications, diet and exercises to surgery.

BT130731

WORKPLACE SPECIAL................ ANGER MANAGEMENT LESSON 6 Situation#6: when colleagues bitch about you behind your back

ANGER MANAGEMENT LESSON 6

 Why so angry?

Speak when you’re angry, and you will make the best speech you will ever regret.” Do these words by American journalist-satirist Ambrose Bierce resonate with you, too? When you are angry, it is tough to judge between right and wrong. And at emotionally-fraught workplaces, it’s easy to lose your lash out at co-workers. However, it never leads to anything positive. Either your relationship with that person sours forever or there’s a permanent stagnancy between the two of you. 

Some situations call for a good loud scream. But that’s hardly practical. Let the experts tell you how you to react with civility and professionalism, when all you want to do is roar the place down.

LESSON 6

Situation#6: when colleagues bitch about you behind your back
Some colleagues are downright nasty. They like gossip and politics and love talking about people. Sometimes you may get carried away and join in. However, when you hear unkind words about you from your colleagues, it hurts.

The immediate reaction: Apart from feeling shocked, you may feel ‘not wanted’ and rejected, says Llamba.

How you should react: You’ll always find people who will add fuel to the fire, so you need to be wary of them, says Singh.

Damage control: “If the words being uttered are harmful in any way, it’s better to speak one-on-one with the individual, else just let it go,” says Mukherjee. Simple communication can solve so many matters and so many things that are left unsaid. “Every human being has the capacity to understand and operate from a space of love and compassion, so give them a chance to justify their behaviour,” says Llamba.

What you definitely shouldn’t do: Never resort to name-calling or passing value judgements, say Llamba.

Cubicle cool tip
“As long as it’s not causing you any harm, enjoy the attention,” says Payal Mukherjee.
(Courtesy: Satya D Sinha, CEO, MANCER Consulting (that provides talent management solutions)
Shreya Sethuraman, HTBR 1307079 

RETAIL MANAGEMENT SPECIAL.... Men Buy, Women Shop

Men Buy, Women Shop : The Sexes Have Different Priorities When Walking Down the Aisles
 

When it comes to shopping, women are from Nordstrom's and men are from Sears.

Women are happy to meander through sprawling clothing and accessory collections or detour through the shoe department. They like to glide up glass escalators past a grand piano, or spray a perfume sample on themselves on their way to, maybe, making a purchase. For men, shopping is a mission. They are out to buy a targeted item and flee the store as quickly as possible, according to new Wharton research.

In a study titled, "Men Buy, Women Shop," researchers at Wharton's Jay H. Baker Retail Initiative and the Verde Group, a Toronto consulting firm, found that women react more strongly than men to personal interaction with sales associates. Men are more likely to respond to more utilitarian aspects of the experience -- such as the availability of parking, whether the item they came for is in stock, and the length of the checkout line.

"Women tend to be more invested in the shopping experience on many dimensions," says Robert Price, chief marketing officer at CVS Caremark and a member of the Baker advisory board. "Men want to go to Sears, buy a specific tool and get out."

As one female shopper between the ages of 18 and 35 told the researchers: "I love shopping. I love shopping even when I have a deadline. I just love shopping." Compare that to this response from a male in the same age group who described how men approach retailing: "We're going to this store and we buy it and we leave because we want to do something else."

Price says women's role as caregiver persists even as women's professional responsibilities mount. He speculates that this responsibility contributes to women's more acute shopping awareness and higher expectations.

According to Wharton marketing professor Stephen J. Hoch, shopping behavior mirrors gender differences throughout many aspects of life. "Women think of shopping in an inter-personal, human fashion and men treat it as more instrumental. It's a job to get done," he says, adding that the data has implications for retailers interested in developing a more segmented approach to build and maintain loyalty among male and female customers.

Feeling Important vs. Checking Out Fast

"Men Buy, Women Shop" also found that women are more likely to experience problems while shopping than men -- 53% vs. 48%, with women over age 40 reporting more problems than men in the same age group.

For women, "lack of help when needed" is the top problem (29%). It is also the likeliest reason that stores lose the business of women shoppers. Indeed, according to an analysis of the study's data, about 6% of all female shoppers could be lost to stores due to lack of sales help. The problem most likely to result in lost business from men is if the product they came to buy is out of stock; about 5% of all male shoppers could be lost to stores for this reason.

Male and female shoppers also have different reactions to sales associates. For men, an associate's interest in helping them find an item is most important, followed by the sales associate's effort in getting them through checkout quickly. For women, store loyalty is related to sales associates' familiarity with the products in the store and an ability to determine what products best suit the customer. Women shoppers also value sales associates who make them feel important, according to the survey.

In an interview with researchers, one woman in the 18 to 35 bracket described the employees in a favorite store. "The sales associates are always great. They always show me different styles. They will show me something new that's come in." Meanwhile, a man in the same age bracket said this: "I haven't had much interaction with most sales people. I don't really need them -- as long as they're at the checkout."

Paula Courtney, president of the Verde Group, suggests that the attitudes expressed toward sales associates reflect subtle, but important, differences between men and women. When asked what problem would make respondents so angry they would never return to a store, women cited employees who "acted like you were intruding on their time or their own conversations." Men were most miffed by employees who were "lazy, i.e., would not check for additional stock or take you to the item you were looking for."

Courtney points out that for women, it's more personal. For men, problems with associates are still linked directly to getting the item they need. "Women are more apt to be angered by a lack of engagement behavior from the sales associates. For men, while engagement is still important, it's not as important as the product and getting in and out quickly."

Retailers can use the study findings to tailor services to build sales, she said. "In a highly competitive market, where people are price-sensitive and there are tons of choices, if you can get one more strategy up your sleeve that gives you that edge, then why not?" she asks. "If we treat men and women differently, then we are going to be more successful." Erin Armendinger, managing director of the Baker initiative, puts it this way: "Men and women are simply different," she says. "It's important for retailers to remember it's not only what they're purchasing, but how they're doing it."

Price suggests that retailers who want to improve their ability to reach shoppers based on gender can take some concrete steps. First, however, they must be sure that their operations are running as smoothly as possible in order to avoid irritations, such as out-of-stock merchandise or a lack of advertising circulars that diminish the shopping experience for men and women both. He also says that efforts to reach out to women shoppers cannot be superficial, such as simply putting up signs or changing the color of uniforms.

Communication is critical to reaching women shoppers, Price adds. Sales associates need to understand whether the shopper is looking for a product that will come out of disposable income, such as cosmetics, or a more essential and difficult to understand product -- such as an over-the-counter drug or first aid treatment. Helping shoppers in those two different categories requires different styles of communication. Sales associates must be trained to recognize and react to shoppers' cues.

Retailers hoping to appeal to women shoppers also need to devote attention to editing their assortment of items, Price says. Managers may be tempted to offer a wide swath of products, but he cites research showing that women who have to balance many responsibilities prefer stores with limited selections, such as Coach, Trader Joe's and Sephora.

Finally, he says, hiring women throughout the ranks will bring retailers more in touch with what women want. At his company, women make up the majority of sales associates and are heavily represented in the marketing department. No idea gets floated too far before a woman can reflect on how it might impact her own life, he notes.

http://knowledge.wharton.upenn.edu/article.cfm?articleid=1848

MANAGEMENT/ LEADERSHIP SPECIAL ........Rediscovering a Management and Leadership Manual in Ancient Indian Literature

Rediscovering a Management and Leadership Manual in Ancient Indian Literature

Business has often looked for guiding principles in ancient literature from various lands, including the sixth-century Chinese military treatise The Art of War, by Sun Tsu, or India's Vedas, including the battlefield epic Bhagvad Gita. Now, a new book brings to a global audience the management and leadership insights contained in the Thirukural, a collection of 1,330 aphorisms written some 2,000 years ago by Tamil poet Thiruvalluvar.

According to V. Srinivasan, author of New Age Management Philosophy from Ancient Indian Wisdom, the aphorisms, or "kurals," form a manual for governments and corporations, and they are a favorite of Indian finance minister P. Chidambaram. Srinivasan is CEO of IT services firm 3i Infotech in Edison, N.J., where he has overseen 27 acquisitions in the last seven years. He spoke about his book and the connection between ancient wisdom and modern management in an interview with India Knowledge@Wharton. An edited version of that conversation follows.

India Knowledge@Wharton: Could you tell us a little about the Thirukural?

Srinivasan: The Thirukural is believed to be about 2,000 years old. It has three parts that deal with wisdom, wealth and affection or love. Several people have analyzed it, and it has been translated into Portuguese and French.

It is considered the "Tamil Veda." (The Vedas are Sanskrit texts of Hindu wisdom.) "Veda" [means] the knowledge, realization and improvement of the self. It comes from the root "vid," meaning "knowledge." With self realization and self introspection, [people] get on a path different from those with just knowledge -- they become leaders like Mahatma Gandhi or Mother Teresa.

While the Thirukural talks of the three qualities of wisdom, wealth and love, Tamil literature talks of a fourth aspect of "veedu," which refers to God, or nirvana. One school of thought is that if you follow every "kural" (aphorism), you will automatically reach "veedu."

The Thirukural talks about how territories maximize their wealth, and how there were princes, ministers and ambassadors. You [can] equate a prince to a CEO, a minister to a COO and an ambassador to a sales and marketing executive -- the qualities prescribed for each of these functions correspond.

India Knowledge@Wharton: What aspects of the Thirukural does your book focus on?

Srinivasan: My book concentrates on the wealth aspect of the Thirukural -- how you derive wealth, protect it and improve it. Management and leadership are closely related to wealth creation.

How does the evolution of leadership take place? From our childhood, we learn a lot of things, including mathematics, physics, chemistry and economics. The next stage is the refinement of our personal qualities. When you don't have [refined] personal qualities, you may be a knowledgeable person but you don't become a leader.

What are those qualities? Courage, conviction, determination, self control, control over anger and emotions and a disciplined way of life. To become greater, you may need to give up certain things such as your ego, or "aham bhava" (arrogance) and the cravings of the five senses.

India Knowledge@Wharton: What insights could one draw upon in the present context of the sweeping changes underway in the Indian economy? What are the key takeaways for management? For example, is the Thirukural consistent with a corporation's focus on maximizing profits for its stakeholders?

Srinivasan: To maximize profits, you need strategies and implementation. Strategy is about what to do, when to do it, how to do it and where to do it. The Thirukural has chapters on each of these.

One chapter is on deliberation before action. Another is on choosing the appropriate time. A third is on choosing the appropriate place. All the ingredients for profit maximization are contained in the Thirukural.

Consider these kurals on decision making and implementation:

"The end of all deliberation is to arrive at a decision; and when a decision is reached, it is wrong to delay its execution."

"Go straight for the goal whenever circumstances permit. When circumstances are against, choose the path of least resistance."

"Five things should be carefully considered in carrying out any action -- the nature of the action, the resources in hand, the instrument, the proper time and the proper place for its execution."

And this one is on goal setting: "Let all your purposes be grand, for even if they fail, your glory will never tarnish."

Even the greatest venture that has the wrong people will not succeed. Take India's IT companies, for example. Some 20 technology companies started operations in India between 1980 and 1985, but Infosys [Technologies] and a few others succeeded; several others vanished. What is the difference? The environment was the same and they were all doing the same kind of IT projects, but leadership made the difference.

Here are two kurals on this subject:

"Men who cannot drive home their point before a learned assembly, even if they are very knowledgeable, are good for nothing."

"Behold the man who is eloquent of speech and knows neither confusion nor fear; it is impossible for anyone to defeat him."

India Knowledge@Wharton: Some of the kurals you cite in your book seem very direct and bold. One advises you against exposing your troubles and weaknesses. They are also ruthless in some places: "Fell down thorn trees when they are young..."

Srinivasan: Leaders of large corporations that become reputable invariably follow these principles. But their people at the second or third level don't know the nuances of these things. Take, for example, premature disclosure. One kural says: "Do not reveal your troubles to men who do not know them. Similarly, do not expose your weakness to your enemies." Or this: "The man of action lets his purpose appear only when the purpose is achieved, for an untimely disclosure may create obstacles that cannot be surmounted."

Even to your board, you need to disclose things only at the appropriate time in significant detail. If you have clearly articulated in your mind the pros and cons of a proposal, you are able to explain it to the board in 15 or 20 minutes and get it passed. If you discuss your proposal prematurely without having thought it out, you risk your board rejecting it.

I have seen CEOs of several midsize companies and even some bigger companies who blame their boards for not getting their proposals passed. It is predominantly because of their inefficient articulation and inability to put forward their ideas in ways [that will] carry their boards with them.

India Knowledge@Wharton: Do you recall an illustration of that?

Srinivasan: Among the people with those qualities I have personally seen are Narayanan Vaghul [chairman of India's largest private bank, ICICI] and K.V. Kamath [CEO of ICICI]. Somehow, even if the board starts out on a negative note, saying that certain proposals are not consistent with the corporation's core competence areas and so forth, they get their proposals approved.

Take, for example, the way ICICI went about its retail banking strategy in the mid-1990s. At that time, it was a predominantly corporate finance institution. Vaghul and Kamath felt the company could not continue to be viable as a project finance institution because the new economic liberalization policies restricted access to inexpensive funds and forced it to tap the public markets like others.

They went about [developing] their retail [services] through a shared vision and ruthless implementation and made it happen, although a lot of people felt ICICI did not possess the implementation capability -- HDFC was strong in housing finance, there was Citibank in auto finance, and so on. That is where Vaghul and Kamath [offered an] articulation of the competition's limitations that ICICI could take advantage of. Without that articulation, it would have been tough to get the board's approval.

India Knowledge@Wharton: What thoughts about leadership does the Thirukural offer for Indian industry, especially now that it faces a talent shortage across the board, attrition, wage inflation, etc.?

Srinivasan: A lot of people think you become a leader by throwing your weight around -- that they need to shout at certain people and [punish them] even for small mistakes. This is particularly true of middle-level managers. Even some of the management schools create the impression that a snobbish attitude is actually helpful for leadership.

To become a leader, you have to command respect or force people to have respect for you by creating awe around yourself. The boss who forces respect is not creating a sense of belonging and togetherness, and employees will leave for better salaries. This is one reason why people complain that they cannot get the right talent; it is an indication of weakness in leadership.

Until five years ago, a strategy of forcing people to respect you worked because employment opportunities in India were scarce and people held on to their jobs like a golden cage -- they could not move out even if their leaders harassed them. Today it is an employee market, and leadership styles have to change.

India Knowledge@Wharton: Your book talks about how the Thirukural advocates an openness to dissent.

Srinivasan: Generally, a leader believes that certain things are right. He may not come to know the details of how his strategy is being implemented, and the people close to him may not reveal everything. In an open forum, even the adverse aspects will come out. But if you start punishing those who point out the adverse aspects, then nobody will give you the right information, and whatever you do will fail. A kural on this is: "A leader should have the virtue to hear the words that are bitter to his ears."

I have personally experienced this. When the second line of people in my company think what I am doing is wrong, in 75% to 80% of the cases I have been able to articulate that what I am doing is right, and they agree. And in 20% of the cases, I have agreed with what they say and changed my approach.

India Knowledge@Wharton: Thiruvalluvar also talks about how one has to be careful with the second tier of your organization's management. He seems to suggest instant sacking of undesirable people.

Srinivasan: He is advocating two things. One refers to the traitors in the camp. They know your strategy and your secrets, and help your rivals. The moment you come to know that somebody is a traitor, or even if you have a suspicion, you must remove that person or exclude him from your camp. The 10 kurals on this subject advocate a zero-tolerance approach.

Secondly, the Thirukural talks about an untrustworthy minister, or your second-in-command. It says, "He is more dangerous than even 700 million enemies."

There are many parallels here in politics and companies. People stage coups in countries because they were not removed at the right time. You will find this true also with badly planned corporate succession strategies.

The kurals talk about the desired qualities in a minister or an ambassador and advocate that the person you select must have the organization's larger objectives in mind.

India Knowledge@Wharton: What can one learn from the Thirukural about financial management?

Srinivasan: This kural is useful in financial management: "It does not matter if the feeder channel is narrow, so long as the draining channel is not wider."

You may also apply the following kural to managing your company's debt: "If you put too many of them, even the peacock's feathers would break the wagon's axle."

India Knowledge@Wharton: M&As are now a popular route for many Indian companies. But many firms are new to the game, and there are concerns about whether they have the relevant experience -- whether they might overpay and so forth.

Srinivasan: A lot of M&As are driven today by concerns that a company may not be able to grow and gain market share unless it acquires or gets acquired. Also, there is a fear among promoters that the value of their stock may fall. One kural says: "Take into consideration the inputs, the wastage, the output and the profit that an undertaking will yield; these are the yardsticks for any new venture."

The Thirukural also says: "There are enterprises that tempt with a great profit but which perish even the capital itself. Wise men will not undertake them." Also: "Before taking up any enterprise, determine first the exertion necessary, the obstacles on the way and the expected profit at the end."

In addition, the kurals encourage you to be pragmatic. For example: "When the territory of the king (market share of a company) declines, leading to a fear in the mind of the king (CEO) that he will not be able to survive the opponent (competition), it is better for him to submit to an alliance with a stronger king (acquiring company)."

Also, consider these kurals on the right time to [acquire]: "Bend down before your adversaries when they are more powerful than yourselves. They can be easily overthrown when you attack them at the moment when their power is on the decline." And: "When the tide is against you, feign inaction like the stork. When the tide is on, strike with swiftness and sure aim."

India Knowledge@Wharton: What does the Thirukural say about corporate governance and social entrepreneurship?

Srinivasan: Basically, corporate governance is openness, transparency and not doing things for private benefit. If you follow the virtues prescribed in the kurals, you will automatically be on the path of good governance. One kural says: "Let the thing you decide to do be above reproach, for the world looks down upon the man who stoops to a thing that is beneath himself."

Another kural could be related to nepotism and playing favorites: "If you choose an unfit person for your job just because you love and you like him, he will lead you to endless follies."

And there are others that could apply to social entrepreneurship, such as: "The prince (CEO) shall know how to develop the resources of his kingdom, how to enrich his treasury, how to preserve his wealth and how to spend it worthily."

India Knowledge@Wharton: You say in your book that 3i Infotech faced many challenges as it grew with acquisitions. How did you use the Thirukural to deal with them?

Srinivasan: At 3i Infotech, I relied on the Thirukural mainly in the selection and removal of a lot of people. For example, the kural [I mentioned earlier] was helpful to me: "The minister that sits in the council and plots the ruin of his prince is more dangerous than 700 million enemies." At the time, I was in India, and a senior company executive started cutting off communication with employees and became unapproachable to them. He began making it appear as if I had authorized some decisions, basing them on half-conversations with me and extracting a "yes" from me on some things.

One day, after I returned to the U.S., I realized he was dangerous to the organization. He had stepped out for lunch and when he returned I dismissed him on the spot.

I had also hired some people without proper checks and had to remove them. Another kural says: "Never trust men without testing them, and after testing them give each one of them the work for which they are fit." These days, I first place [hires] in some relatively less sensitive positions before elevating them.

India Knowledge@Wharton: Are there kurals that seem to go against popular wisdom but are, in fact, worth following?

Srinivasan: Regarding the retention of your good second-level people, one kural says that if a certain person is very good at his work, don't mind the small liberties he takes. It says: "If the king (CEO) is harsh of word and unforgiving, his prosperity, even if it is great, will end quickly." If somebody is good and you pep him up, his ego gets boosted and he may take some small advantages. If you become too tight with the rules, it may hurt him and you may lose some bigger things. That is an unconventional thought.

Another kural encourages you to make friends with your enemy's enemy. If a CEO or a minister converts an enemy's enemy into a friend, half your battle is won because your enemy is weakened -- you become two and he becomes one.

India Knowledge@Wharton: Many other ancient philosophical texts and religious works from different faiths must also have lessons for management and leadership. How is the Thirukural different?

Srinivasan: Compared to the Bhagvad Gita and the Vedas, the Thirukural goes into more detail and nuances rather than the broad philosophy. The Thirukural is more like a manual and has 10 kurals on every aspect; it lays out the procedures and processes. The other works don't talk about the right time and strategy for an enterprise, people management, and so forth.

http://knowledge.wharton.upenn.edu/india/article.cfm?articleid=4231